Frequently Asked Questions
Everything you need to know about shopping on Halaals.
How fast is delivery and how does Halaals fulfill so quickly?
We operate local dark-store fulfillment hubs located right in your neighborhood (e.g. Koramangala, Indiranagar). Orders are picked, scanned, packed in chilled bags, and handed to express delivery partners in under 5 minutes, reaching your doorstep within 12-25 minutes.
How do you guarantee that all meats are genuinely halal?
We only partner with suppliers who enforce 100% hand-slaughtered zabiha rites performed by practicing Muslims reciting the Tasmiyah. Mechanical rotary blades and electrical pre-stunning are strictly forbidden. We publish recognized certification documents and audit numbers right on each product page.
Is there a minimum order value for free delivery?
Yes, free delivery is automatically applied on all orders exceeding ₹499. For smaller orders, a modest delivery fee of ₹20-₹25 applies depending on proximity to the nearest dark store.
What if I receive a damaged or unsatisfactory item?
We offer a no-questions-asked 2-hour quality guarantee. If any produce or meat cut does not meet your high standards, simply contact in-app support or our helpline for an instant replacement or full refund credited back to your original payment mode.
What payment methods are supported?
We accept all major UPI applications (Google Pay, PhonePe, Paytm), Credit & Debit cards, NetBanking via secure Razorpay 256-bit encryption, as well as Cash on Delivery (COD).